Support

Email support

Send us an email describing the problem and we'll get back to you within two business days.

To help us resolve things quickly, please include:

• The device you're using (for example, iPhone 15 or Samsung Galaxy A15)
• Your operating system version (iOS or Android)
• The email address of your SendOff Kenya account
• The name of the event, if the problem is inside one
• What you were doing when the problem happened
• A screenshot, if you have one

Please don't include passwords or M-Pesa details in your message; we never need them.

Things you can do yourself

• Forgotten password: choose Forgot password on the sign-in screen and we'll email you a reset link.
• Didn't get the verification email? Check your spam folder, then use Resend on the verify-email screen.
• Not receiving notifications? Check that SendOff Kenya is allowed to send notifications in your phone's Settings.
• Invited with a different email? An invitation belongs to the email address it was sent to. Ask your Chairperson to cancel it and invite the address you signed up with.
• Can't delete your account? If you chair an active event, hand the role over first. The data deletion page explains.

Common questions

Before you write, it's worth a quick look at the FAQ. For anything about your data, see the Privacy Policy or the data deletion page.